Policies

Terms & Conditions

Placing an order with us means that you have read the following terms and conditions and that you agree with them. 

The Content on the site is not intended to be a substitute for professional medical advice, diagnosis, or treatment. If any of our products are causing you pain or discomfort you should seek medical attention.

We attempt to be as accurate as possible in the descriptions of our products but we can’t warrant it being error free. If a product is not as described, return in its original packaging.

These products are not suitable for diabetic or ulcerated feet. If symptoms persist, seek medical help

Please read our shipping, privacy, and return policy before purchase. 

Privacy Policy

What Information we collect from you

We will collect and process the following categories of data about you:

  • Information you give us. This is information about you that you give us by filling in forms on the website (Site), interacting with the Site or by corresponding with us by phone, e-mail or otherwise.  It includes information you provide when you sign up to our newsletter service, make an enquiry about our products and services or log a support ticket. The information you give us will include your name, address, e-mail address and phone number, as well as preliminary information about your business.
  • Information we collect about you. This is information that we collect automatically about your visit during your time on the Site.  It typically involves technical information and is often collected using small data files called “cookies”.  This information helps us to provide you with a good experience when you browse the Site and also to indicate where the Site requires improvement. More information on how cookies work, what cookies we use and why can be found in our Cookie Policy.
  • Information we receive from other sources. This is information that we receive about you if you use any of the other websites we operate.  In this case we will have informed you when we collected that data if we intend to share those data internally.  We will also have told you for what purpose we will share your data. This also includes information that we receive from third parties, such as business partners, sub-contractors in technical services, advertising networks, analytics providers, search information providers and so on.  We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Your Privacy is vitally important to us at Foot First.

Any personal information about users is completely confidential and details will never be passed to a third party.

All payments are processed through Shopify Pay.

Returns Policy

We hope you have no problems with your order as customer satisfaction is our number one goal. However, if you are not 100% happy with your order you can return it within 30 day's of purchase via your postal service. All items returned as 'faulty' will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as 'faulty'.  

Returns: 

23 Heathfield
Stacey Bushes, Milton Keynes MK12 6HP, UK